We offer refunds or store credit for returned items.
Full priced, in stock items may be returned for a full refund (minus postage costs) or store credit up to ten (10) working days from the date of delivery. (NOTE this does not include pre-order, made-to-order, seconds, samples, sale items or items purchased as part of a promotional offer)
Items purchased on pre-order, made-to-order, seconds, samples or sale may be returned for a store credit up to ten (10) working days from the date of delivery.
All items returned must be in original condition with tags and hygienic label attached and free from marks (including make-up and fake tan). Any items returned with hygienic labels removed or showing signs of wear will not be refunded and can be returned to the customer at the customer's expense
All orders that receive a promotional gift are not eligible for a refund, we can provide a store credit only for these ( limited to stock)
To initiate a return, please complete the Returns Form here within ten (10) days from the date of delivery. ( if you dont have a printer, please make sure you include your order number and name in the parcel)
Customers are encouraged to choose carefully and take any "fit notes" in product descriptions into account to avoid disappointment.
Faulty or damaged items must be reported to SNRKLBR via email to orders@snrklbr.com or the contact form on the website within ten (10) working days from receipt of purchase.
Returns can be mailed at the customer's expense to:
SNRKLBR RETURNS U 2 / 1 BANKSIA DRIVE BYRON BAY NSW 2481
T&Cs for SNRKLBR items purchased in a store not owned by SNRKLBR are not covered by this policy. These terms are at the discretion of the store from which the item was purchased.