Returns / Exchanges

At SNRKLBR we know hard it is to find the perfect fit bikini, so we offer returns and exchanges on all full-priced items purchased online.  See T&Cs below.

Full price items may be returned at the customer's expense for a full refund (minus postage costs) or store credit up to ten (10) working days from the date of delivery.  

  • Items are to be returned with a completed Returns Form, which can be downloaded here.

  • Customers must notify SNRKLBR Swimwear within the ten (10) day return period by email to orders@snrklbr.com, quoting their order number and details of the return / exchange.

  • Refunds and exchanges are not permitted for sale or discounted items.  Customers are encouraged to choose carefully and take any "fit notes" in product descriptions into account.

  • Faulty or damaged items must be reported to SNRKLBR via email to orders@snrklbr.com or the contact form on the website within ten (10) working days from receipt of purchase.  

  • All items returned must be in original condition with tags and hygienic label attached (unless faulty) and free from marks (including make-up and fake tan).  Any items returned with hygienic labels removed or showing signs of wear (including make up) will not be refunded.

  • Returns can be mailed to: SNRKLBR RETURNS, 1/69 Balemo Drive, OCEAN SHORES NSW 2483.

  • Refund terms for SNRKLBR items purchased in a store not owned by SNRKLBR are not covered by this policy.  Return terms are at the discretion of the store from which the item was purchased.

Shipping

Orders are shipped 1-3 business days after the date of the order.  Orders with express shipping are shipped 1 business day after the date of the order.  

Upon dispatch, a confirmation email is sent to the customer advising tracking details.

Australia

SNRKLBR ships with Australia Post for domestic orders.   We recommend purchasing Express shipping for urgent orders.

Please note we are outside the Australia Post next day delivery network so cannot guarantee next day delivery for any orders.

International

We use DHL eCommerce for International Standard shipping and DHL Express for International Express Shipping.  Estimated delivery times for international orders are as follows:

International Standard Shipping: 5-10 business days worldwide between major metro areas.  Delivery timeframes for regional areas vary in accordance with the delivery timeframe of your country's express postal network. 

International Express Shipping: 2-4 business days worldwide between major metro areas.

International orders are subject to duty fees and taxes enforced by customs within your country.  We are not held liable for any fees or taxes charged to you by your government.  Refusal to pay these taxes is considered abandonment of the package, and no refunds will be offered in this case.

Missing / Late Deliveries

Estimated delivery times are to be used as a guide only and we do not guarantee delivery within that timeframe.  

SNRKLBR is not held liable for any packages lost during transit.

You have successfully subscribed!
ico-collapse
0
Recently Viewed
ic-cross-line-top
Top
ic-expand
ic-cross-line-top