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  • We offer refunds or store credit for returned items.
  • Full priced, in stock items may be returned for a full refund (minus postage costs) or store credit up to ten (10) working days from the date of delivery.  
    (NOTE this does not include pre-order, made-to-order, seconds, samples, sale items or items purchased as part of a promotional offer)
  • Items purchased on pre-order,  made-to-order, seconds, samples or sale may be returned for a store credit up to ten (10) working days from the date of delivery.  
  • All items returned must be in original condition with tags and hygienic label attached and free from marks (including make-up and fake tan).  Any items returned with hygienic labels removed or showing signs of wear will not be refunded and can be returned to the customer at the customer's expense
  • All orders that receive a promotional gift are not eligible for a refund, we can provide a store credit only for these ( limited to stock)
  • To initiate a return, please complete the Returns Form here  within ten (10) days from the date of delivery.  ( if you dont have a printer, please make sure you include your order number and name in the parcel)
  • Customers are encouraged to choose carefully and take any "fit notes" in product descriptions into account to avoid disappointment.
  • Faulty or damaged items must be reported to SNRKLBR via email to or the contact form on the website within ten (10) working days from receipt of purchase.  
  • Returns can be mailed at the customer's expense to:

    BYRON BAY NSW 2481 

  • T&Cs for SNRKLBR items purchased in a store not owned by SNRKLBR are not covered by this policy.  These terms are at the discretion of the store from which the item was purchased.

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